💳 Refund & Cancellation Policy

Effective Date: 25/04/2025

Somaflow operates a transparent refund and cancellation process for its SaaS services.

🔄 Subscription Cancellation

• Schools may cancel their subscription at any time via the admin panel or by contacting our billing team.

• Cancellations take effect at the end of the current billing cycle.

💰 Refunds

• 7-Day Money-Back Guarantee: If you cancel within 7 days of your first payment, you are eligible for a full refund.

• No refunds will be issued after the 7-day window unless otherwise required by law.

⚠️ Non-Refundable Charges

• One-time setup fees (KES 50,000)(if applicable) are non-refundable.

• Refunds will not be granted for unused features or partial months.

🛠️ Service Downtime

While we strive for maximum uptime, no refunds will be issued due to maintenance or temporary outages unless downtime exceeds 48 hours continuously.

📬 Refund Contact

To initiate a refund, email billing@somaflow.com with your school name, registered email, and reason for cancellation.